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Lync Online also provides file transfer between contacts, helping keep email inboxes down to manageable levels, and bypassing attachment size limits. As contacts can be moved between the two, migrating from one to the other isn't too big a hassle either. It's also possible to chat with Live Messenger users from within Lync, which could be useful if staff who don't require the other aspects of Lync Online, still need to IM colleagues that use Lync.
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Furthermore, all parties can take the time to think of what they wish to say, and do so without interrupting each other, and of course the nature of the medium means there's automatically a written record of the conversation. Group conversations are made easier with IM, too - a group IM chat is far simpler to set up than a conference call.
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It's orders of magnitude easier to collaborate on a document when you're not also talking on the telephone, even if it just means that your hands are free to type and make changes. The ability to hold a conversation (or indeed, several simultaneously) while still being able to carry out other tasks is another advantage of IM over its alternatives. Simply pinging over a message and waiting for the recipient to have time to answer it, is far more environment friendly than shouting a question across the room. Unless a response from a co-worker really is needed immediately, IM is far less distracting both for you colleague, and anyone else in the office. This can be useful even in small offices. Like a phone call, if a response is critical, that important answer can be had immediately via IM, but if your respondent is busy they can wait until they are free to read your messages, and reply. The ability to mix real-time and non-real-time communication is particularly useful. See this TechNet article for more information.Although it saw its rise to popularity with consumers, the benefits of instant messaging (IM) over alternative forms of communication are just as evident in a business setting. Resetting a virtual directory will result in all settings being lost, so make sure you take note of the current configuration so you can reconfigure.
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